Privacy Policy
At Frequencyweekly Management Services Private Limited (Saarthii) ("we," "us," or "our"), we prioritize your privacy. This policy outlines how we collect, use, and protect your personal information when you use our website or services.
1. Information We Collect
We collect the following data to provide our services:
- Personal Information: Full name, date of birth, passport details, email, phone number, billing address.
- Booking Details: Travel dates, itinerary preferences, payment information (processed securely via PCI-compliant gateways).
- Technical Data: IP address, browser type, device information, cookies.
2. How We Use Your Information
- To process bookings and deliver tickets.
- To communicate booking confirmations, updates, or disruptions.
- To improve our services and prevent fraud.
- For legal compliance (e.g., tax records, fraud investigations).
Marketing: We may send promotional offers. You can unsubscribe anytime via the link in emails.
3. Data Sharing
We share data only when necessary:
- Travel Providers: Railways to fulfill bookings.
- Service Partners: Payment processors, IT providers (under strict confidentiality agreements).
- Legal Requirements: If required by law or to protect our rights.
We do not sell your data to third parties.
4. Data Security
We implement measures including:
- Encryption (SSL/TLS) for data transmission.
- Secure servers with access controls.
- Regular security audits.
5. Your Rights
You may:
- Access: Request a copy of your data.
- Correct: Update inaccurate information.
- Delete: Request erasure (where applicable by law).
- Object: Opt-out of marketing or data processing.
6. Changes to This Policy
We may update this policy periodically. Significant changes will be notified via email or website notice.
Last Updated: 15/05/2025